Reference

Terms That Cover Your Nagad 8 Account

These terms set out the rules that apply when you open and use your Nagad 8 account. Access depends on your local law and whether your region is eligible — read through before you start.

Account Eligibility RulesbKash, Nagad, Rocket PaymentsWallet & Withdrawal TermsAccount Suspension ConditionsJurisdiction-Dependent Access
Nagad 8 Terms That Cover Your Nagad 8 Account
TERMS HELP CHANNELS

How to Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles queries around wallet verification, account status, and payment disputes. Reach us through any of the channels below and we'll point you to the right process.

Live Chat Start a chat from your account dashboard. Available for account queries, wallet verification questions, and terms clarifications during our support window.
Email Support Send your query to our support address for written responses on account terms, transaction disputes, or eligibility questions tied to your account.
Help Centre The Help Centre covers common terms questions — account suspension rules, wallet limits, and what to do if your bKash or Rocket withdrawal is held for review.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account Under These Terms

Your account security and data handling sit inside these terms. Here is how we approach each area so you know what to expect when you use your Nagad 8 account.

Data Retention

We keep account records as long as your account is active and for a defined period after closure. Requests to access or remove your data go through our support team by email.

Account Security

Your account is protected by password and OTP verification at login. If you suspect unauthorised access, contact support immediately so we can suspend the account and review recent wallet activity.

Cookie Use

We use cookies to keep your session active and to remember wallet preferences like your default payment method. You can adjust cookie settings in your browser at any time without losing your account.

How to Request Changes

To update account details, request data access, or raise a terms dispute, email support with your registered account number. We respond in writing and keep a record of the exchange.

Frequently Asked Questions About These Terms

These are the questions we get most often about how our terms apply to your account, your wallet transactions, and your rights as an account holder.

These terms apply to anyone who opens or uses a Nagad 8 account. Eligibility depends on your local law and region — not all territories can access the platform.

We can update these terms at any time. We publish the revised version on this page with a new effective date. Using your account after that date means you accept the updated terms.

We may suspend or close your account if you breach these terms. Any wallet balance subject to a review hold will be handled according to the payment terms in the relevant section.

Every deposit or withdrawal via bKash, Nagad, or Rocket is logged against your account wallet and subject to our verification steps outlined in the payment section of these terms.

Email our support team from your registered address with your account number. We'll confirm what data we hold and the timeline for providing or removing it as these terms allow.

Where a term conflicts with the law in your region, local law takes precedence for you. The remaining sections of these terms continue to apply to the extent permitted.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.